“You should be ashamed of yourself.” “Aren’t you ashamed?” “Shame. Shame. Everybody knows your name.” These phrases were part of my childhood. I’m not looking for sympathy here; it’s just a fact. Usually, they were used by my parents in…
Read MoreEditor’s note: Let me state up front I have great respect for those in customer service. I learned at an early age I wasn’t cut out for such work. I don’t have the grace and patience. This article is in…
Read More
Recent Comments